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It started with the arrival of boards that didn’t hit the Miss Bold quality standards, with thousands of dollars invested in that delivery, we had to do a HUGE flip and order more boards from a new supplier. I then made some crappy decisions on who I trusted with my business operating systems and had to pay out more money to new people to fix these issues. By mid-June, I was in a dark place, with a complete lack of confidence in making any business decisions.
There were so many times in 2018 that I considered locking the doors and walking away after five years in business, but with family support and while reading the over 700 customer reviews I began to realise what an incredible business I had built.