How will my board be presented?

Your board will be shrink wrapped, then wrapped in bubble wrap [which can be easily removed when it arrives safely to you] and inside a drawstring calico bag with a wooden Miss Bold Design tag.

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Do you have other board shapes, sizes or wood types?

No, we only have the boards as pictured on the website. Bamboo options Mini boards 25 cm length, 16 cm width, 1.5 cm height Small Rectangle 33 cm length, 22 cm width, 1.5 cm height Large Rectangle 37 cm length, 25 cm width, 1.5 cm height Circle 28 cm length, 28 cm width, 1.5 cm […]

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I am trying to place an order, but my postage address is overseas and it is not allowing me to complete the order?

We do not ship outside of Australia, we do though welcome overseas customers that wish to have one of our products delivered to an Australian resident. Our website is not able to receive postal addresses located outside of Australia, to get around this issue, please either – + Include your gift recipients Australian address as […]

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Do you offer a discount on your cheese knifes if ordered in large quantities?

Yes, we do. Our cheese knives make great wedding favours or corporate thank you gifts. Please contact us and we can chat about cheese knife discounts and sticker options.

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I’ve made my own board, can you laser engrave a design on it for me?

No, we do not offer this service. Once the laser engrave begins engraving the design we can not reverse the engraving, this means that if there is a malfunction while engraving, the engraving is not clear or dark enough, we can not fix it. We would not want to risk ruining your one of a […]

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Can you make me a board in the size I am looking for?

No, we do not construct our boards, all our boards are provided by our suppliers. We are unable to request different sizes from our suppliers for small orders, as they have minimum order requirements beginning at 1000 boards.

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How do I get free shipping?

Place an order for over $200 [not including shipping costs] and we will pay the express shipping for you! Please note this only applies to retail orders, not corporate or bulk discount orders. Please contact us via email at hello@missbolddesign.com.au or our contact page for a shipping quote if you are interested in our corporate or bulk order […]

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Can you guarantee delivery time frames?

No, unfortunately, we can’t. Delays can happen with either of our freight couriers. Once it’s in the courier’s hands we are unable to make your parcel be delivered any faster. StarTrack Express is the first on the freight plane from Perth, making them the slight leader in delivery turnaround times. Aus Post Express has set […]

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How many items can I ship with each shipping option?

As many as you like, both our shipping options are flat rate priced. This means if you purchase one board or ten boards the shipping cost will not change.

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If I have a PO Box can I choose StarTrack Express?

Sure can, we will change the parcel delivery to AusPost Express, as this is currently the most affordable option for PO Box addresses.

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Can I have my parcel delivered to my workplace?

Sure can, please provide us with as much information as possible when completing your order, for example, level two, deliver to reception, access via side door, open 10 – 3 pm. If you have any information you wish to share in regards to delivery please contact us via email at hello@missbolddesign.com.au or our contact page.

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I have placed an order, but I need to change my address.

We are more than happy to change addresses to workplaces or family addresses at the mock approval stage. Please contact us via email at hello@missbolddesign.com.au or our contact page to make any changes. Although after your order moves to approved, engraving and collected freight we are unable to update addresses.

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I live in a locked or secure complex or don’t feel safe having my parcel safe dropped?

If you live in a locked complex or are concerned about the safety of your parcel please upgrade to Aus Post Express, signature on delivery. If you choose StarTrack Express with Authority to Leave and the courier is unable to deliver your parcel due to a locked complex the parcel will be returned to us […]

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What’s the difference between authority to leave and signature on delivery shipping?

Authority to leave – the courier will leave your parcel near your front door or gate; no signature will be required for delivery. Signature on delivery – to receive your parcel you will need to be available to sign for your parcel. If you are not at home when the courier attempts to deliver your parcel, […]

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I can’t see the Perth shipping or pick up options at checkout?

The Perth shipping and pick up options will not appear until you enter a full Perth address on the checkout page, this is to ensure that the appropriate shipping options are shown to customers based on their location.

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My tracking number is saying it has been delivered, but I haven’t received it.

Please contact us via email at hello@missbolddesign.com.au or our contact page. and we will liaise with StarTrack Express or AusPost to help you resolve the issue. Alternatively, + if you wish to contact StarTrack directly please ring – 132345 or head to their contact us page, make sure you have your tracking number ready which is listed […]

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I haven’t received a tracking email, can you let me know what I need to do?

Please contact us via email at hello@missbolddesign.com.au or our contact page and we will let you know your tracking number or progress of the order.

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I can’t get the link to work in my tracking email, is there another way to check the tracking number?

Please click on the options below – Click here and enter your tracking number to follow your order with StarTrack Express. Click here and enter your tracking number to follow your order with Aus Post.

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Will I get a tracking number for my parcel?

Yes, when you order is picked up by the couriers you will receive an email which will include a tracking number from either StarTrack Express or AusPost.

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What time are the parcels delivered to the post office or picked up by the courier?

Our StarTrack courier picks our parcels up around 2 pm, Monday to Thursday. Currently, we deliver any parcel sent via AusPost to the post office around 2.30 pm.

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How much will my shipping cost?

We offer flat rate shipping, regardless of how many Miss Bold Design products you purchase. StarTrack Express, Flat Rate Authority to leave – $10.00 inc. GST AusPost Express, Signature on Delivery – $14.00 inc. GST Pickup from Alexander Heights, Perth WA – free. * Please note  + We cannot guarantee delivery time frames, once your […]

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What is their estimated delivery time frames?

StarTrack Express – 1 – 2 business days* Aus Post Express, Signature on Delivery – 2 – 3 metro to metro business days* Aus Post Express – 2 – 3 metro to metro business days* [PO BOXES only] Aus Post Standard 1 – 2 business days* [All Perth, Mandurah and Rockingham orders are sent via […]

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Do you sell in shops?

No, as most of our designs are personalised, we don’t currently sell in shops. Although if you are interested in selling our boards in your shop, please contact us via email at hello@missbolddesign.com.au or via our contact page to chat about non-personalised chopping board options.

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Do you offer wholesale?

Instead of wholesale we offer corporate pricing, which is very competitively priced in relation to wholesale pricing.

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What is your corporate production turnaround?

Our corporate production turnaround is dependent on the number of boards ordered and the orders we already have in our engraving line. As an estimate – Up to 10 boards – 3 business days 20 – 40 boards – 3 – 5 business days 50 – 100 boards – 5 – 7 business days Over […]

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Can you send me your corporate pricing options?

Yes, we can. Simply send us your corporate inquiry via email hello@missbolddesign.com.au or our contact page.

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Do I get free shipping when I purchase over $200 in products for corporate or bulk orders?

No, the free shipping option is only for our retail customers who order through our website. With corporate/ bulk order transactions, we source two freight options and present the prices to you before beginning the order.

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Do I need to be a business for bulk order discounts?

No, we welcome bulk orders from everyone. Looking to purchase multiple boards for the family for Christmas or gifts for your wedding presents/favours? Please contact us via email at hello@missbolddesign.com.au or our contact page to find out what bulk pricing options we have available.

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Do you offer a discount for bulk/corporate orders?

Yes, we offer three corporate design pricing options which are dependent on the level of service required. FULL SERVICE – Any Miss Bold Board Design [as seen on our website], logo plus client personalisation, MBD DESIGN PLUS LOGO – Any Miss Bold Board Design [as seen on our website], plus logo or tagline [line of text] […]

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What files do I need to provide for you to engrave my logo?

To get the best engraving, we need the highest quality file you have. The best options include black and white, high-resolution JPEGS [over 150 KB], PNG file or even better an Adobe Illustrator file/EPS file. Don’t have any of the above? Please contact us via email at hello@missbolddesign.com.au or our contact page; we are more than […]

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Do you engrave logos?

Sure do, please send us an email, hello@missbolddesign.com.au  with a logo provided in the format listed below. Logo Format – black and white, high-resolution JPEG [over 150 KB], PNG file or even better an Adobe Illustrator file/EPS file.

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Can I have full personalisation for each board in a corporate order?

Definitely, this is classed as our full-service corporate option.

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How will I be invoiced for my corporate order?

You will receive a manual invoice which you will be able to pay via credit card, PayPal or direct deposit.

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Can you guarantee that the coaster wood colouring and engraving will look exactly like the pictures on your website?

No, we can’t, this is the nature of our products, as they are created from a natural product the wood colouring will depend on the tree the wood is sourced from. The darkness of the engraving is dependent on woods colour, grain, density and resin content and this can vary from each piece of wood […]

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Do you offer discounts for large coaster orders?

We sure do, please contact us via email at hello@missbolddesign.com.au or check out our contact page, we would love to make coasters for your wedding gifts or corporate clients.

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Do you send a mock-up of my coaster?

Yes, we do send a mock-up of your coaster, we want to make sure it is presented exactly as you want it to be.

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Do you sell your coasters in sets?

No, we do not offer coasters in sets, this is definitely something we are looking into as a future option.

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How is the coaster wood protected by wet coffee cups and condensation from beer mugs?

Each coaster has at least four layers of protective sealer spray; this adds the perfect protective layer between the coaster and a wet coffee cup or beer mug to stop the coaster from being stained from moisture.

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How are the coasters presented?

The coasters are presented in a self-sealed plastic bag with a coaster care card.

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Do the coasters have a cork backing?

No, they are simply a beautiful piece of Eucalypt, Beech or Fijian cedar plywood laser cut into a 100 mm circle coaster shape and engraved with your choice of words.

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Do you offer thicker coaster options?

No, unfortunately not at this stage.

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How thick are the coasters?

Each coaster is 2.5mm thick.

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Can I have my cheese knife with no cheese sticker?

Sure can simply select the ‘no sticker’ option from the drop-down menu on the cheese knife listing.

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How do I choose a sticker for my cheese knife set or single knife?

You can select your sticker from the drop-down menu on the cheese knife listing. Four Piece Cheese Knife Set Sticker Options. Stainless Steel Cheese Knife Sticker Options.

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Can you create me a custom sticker for my cheese knife set?

No, we do not offer custom stickers for single cheese knife sets. We do offer this option for orders that include 30 cheese knife sets; please contact us for details.

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How are the cheese knives presented?

Both cheese knife options are presented on a wood backing with either a fun cheese pun or descriptive sticker, i.e. stainless cheese knife and shrink wrapped.

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Can I put my wooden handled cheese knives in the dishwasher?

No, we recommend only hand washing for our wooden handled cheese knives.

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Do you have instructions on how to look after your cheese knives?

Yes, with every cheese knife set or single cheese knife we send a set of care instructions.

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Do you engrave your wooden handled cheese knives?

No, we don’t offer engraving on the handles of the knives.

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Do you sell the four set of cheese knives separately?

No, the four set of cheese knives are not able to be sold separately.

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