FAQs Archive | Miss Bold Design

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What variations can incur in wood?

Wood variations include and can be caused by – + different patterns, grains and colours, + varying moisture within the wood upon harvest and production, + the environment where the wood is grown and sourced from and, + what production method is used to construct the wood product.

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Why don’t you just engrave every board design and photograph that engraving?

By choosing to use digitally generated laser engraving product images we are able to – + offer more board design options; + avoid wasting board stock for product photography and + minimise our contribution to landfill.

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Can you guarantee that the engraving will appear the same as shown in the product mages on your website?

No, we can’t guarantee that your board will appear exactly the same as the product images provided. The laser engraving on our product images is digitally generated. Our Etsy customers and Instagram followers share many real-life samples of our boards, that help demonstrate the differences in board and engraving appearances.

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Why does the laser engraving colouring and depth vary across the engraved board design?

Variances in the depth and darkness of the laser engraving will occur due to variations in the wood. Wood variations include and can be caused by – + different patterns, grains and colours, + varying moisture within the wood upon harvest and production, + the environment where the wood is grown and sourced from and, […]

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What does digitally generated mean?

Digitally generated, where a computer software creates a realistic laser engraving appearance. The digitally generated laser engraving appearance is created from images of actual laser engraved applications. This allows the final image to be as close in colour to an actual laser engraved design.

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How is the laser engraving design generated onto the board image?

Each design is digitally generated onto the board image.

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Is bamboo a suitable material to be used for chopping boards?

Bamboo is a popular wood choice for chopping boards due to the hard density of bamboo planks. The density minimises the dents and marks made from regular knife use. Bamboo is more resistant to water and moisture than hardwood. Which helps protect the board from cracking and warping when exposed to moisture, although this does […]

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Why are there variations in bamboo?

The bamboo grass used to construct the bamboo wood planks comes from a wide range of bamboo farms. The environmental conditions where the bamboo grass is grown can affect its colour and pattern. These differences are visible when viewing several bamboo chopping boards.

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What makes bamboo a good eco alternative to wood?

As bamboo grass is fast-growing, this makes it a renewable resource. Other wood options can take over 30 years to mature; bamboo can be mature and ready to harvest in three to six years.

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How is bamboo wood made?

Bamboo grass is processed and compressed to form bamboo wood planks.

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How is the wood for Miss Bold books protected?

Each front and back cover is protected and sealed with two coats of clear acrylic spray sealer.

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Why don’t you just engrave every book design and photograph that engraving?

By choosing to use digitally generated laser engraving product images we are able to – + offer more book design options; + avoid wasting book stock for product photography and + minimise our contribution to landfill.

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What and how is a digital generated image created?

Digitally generated, where a computer software creates a realistic laser engraving appearance. The digitally generated laser engraving appearance is created from images of actual laser engraved applications. This allows the final image to be as close in colour to an actual laser engraved design.

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How is the laser engraving design generated onto the book images?

Each design is digitally generated onto the book images.

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How is the wood for Miss Bold books constructed?

Each piece of 3mm plywood is constructed from layers of standard plywood and then finally finished with the wood veneer of your choice – Fijian Cedar, Eucalyptus, Beechwood.

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Why do Miss Bold wooden books display variances in colour and patterns?

The variances mentioned on all Miss Bold book listings are referring to the natural differences that occur in all wood. All wood is affected by the environment in which it is grown and harvested. These variations are not faults or flaws.

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What the next step after I place an order for a personalised gift?

Want to know exactly what will happen when you place an order? Here’s a quick rundown on the steps in our production timeline for our personalised gift lines. Production 1. You place an order; 2. We then email your order to the mock-up team to prep your personalised design mock-up; 3. We email your personalised […]

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I chose pick-up, where do I pick up my order from?

You will receive an email when your order is ready to be picked up for Alexander Heights, WA. This email contains important info about where to pick up your order. We give a description in this email of where your parcel will be located at the pick up address. Please note there is not always […]

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I’ve placed my order, how long will my personalised chopping board take to arrive?

We’re thrilled you’ve placed your order for a personalised chopping board, but you’re wondering how long will it take to get to you? Let’s go through the steps your order will take, prior to it being delivered to you. Firstly the quick summary for the people who are short on time or AKA ordering on […]

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I have been emailed my personalised mock up, but now I want to change it to a different Miss Bold Design?

We have to pay our design team to set up each personalised mockup, if you change your Miss Bold design choice after the mockup has been created and emailed to you for approval, you will need to pay another design mockup fee of $5.  This $5 charge covers the design teams time to create a […]

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How will my board be presented?

Your board will be shrink wrapped, then wrapped in bubble wrap [which can be easily removed when it arrives safely to you] and inside a drawstring calico bag with a wooden Miss Bold Design tag.

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Do you have other board shapes, sizes or wood types?

No, we only have the boards as pictured on the website. Bamboo options Mini board 25 cm length, 16 cm width, 1.5 cm height Small Rectangle 33 cm length, 22 cm width, 1.5 cm height Large Rectangle 37 cm length, 25 cm width, 1.5 cm height Circle 28 cm length, 28 cm width, 1.5 cm […]

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I am trying to place an order, but my postage address is overseas and it is not allowing me to complete the order?

We do not ship outside of Australia, we do though welcome overseas customers that wish to have one of our products delivered to an Australian resident. Our website is not able to receive postal addresses located outside of Australia, to get around this issue, please either – + Include your gift recipients Australian address as […]

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Do you offer a discount on your cheese knifes if ordered in large quantities?

Yes, we do. Our cheese knives make great wedding favours or corporate thank you gifts. Please contact us and we can chat about cheese knife discounts and sticker options.

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I’ve made my own board, can you laser engrave a design on it for me?

No, we do not offer this service. Once the laser engrave begins engraving the design we can not reverse the engraving, this means that if there is a malfunction while engraving, the engraving is not clear or dark enough, we can not fix it. We would not want to risk ruining your one of a […]

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Can you make me a board in the size I am looking for?

No, we do not construct our boards, all our boards are provided by our suppliers. We are unable to request different sizes from our suppliers for small orders, as they have minimum order requirements beginning at 1000 boards.

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How do I get free shipping?

You can receive free standard shipping via AusPost or StarTrack [this is dependent on the where you are located] when you place an order over $200. If you would like to opt-out of the free standard freight as you need the order urgently, please contact us and we can provide the cost for express freight. […]

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Can you guarantee delivery time frames?

No, unfortunately, we can’t. Delays can happen with either of our freight couriers. Once it’s in the courier’s hands we are unable to make your parcel be delivered any faster. StarTrack Express is the first on the freight plane from Perth, making them the slight leader in delivery turnaround times. Aus Post Express has set […]

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How many items can I ship with each shipping option?

As many as you like, all our shipping options are flat-rate priced. This means if you purchase one board or ten boards the shipping cost will not change. Please note when you have a mixture of products in your cart i.e. chopping board plus coaster, you will be offered the board flat-rate pricing.

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If I have a PO Box can I choose StarTrack Express?

Sure can, we will change the parcel delivery to AusPost Express, as this is currently the most affordable option for PO Box addresses.

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Can I have my parcel delivered to my workplace?

Sure can, please provide us with as much information as possible when completing your order, for example, level two, deliver to reception, access via side door, open 10 – 3 pm. If you have any information you wish to share in regards to delivery please contact us via email at hello@missbolddesign.com.au or our contact page.

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I have placed an order, but I need to change my address.

We are more than happy to change addresses to workplaces or family addresses at the mock approval stage. Please contact us via email at hello@missbolddesign.com.au or our contact page to make any changes. Although after your order moves to approved, engraving and collected freight we are unable to update addresses.

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I live in a locked or secure complex or don’t feel safe having my parcel safe dropped?

If you live in a locked complex or are concerned about the safety of your parcel please upgrade to Aus Post Express, signature on delivery. If you choose StarTrack Express with Authority to Leave and the courier is unable to deliver your parcel due to a locked complex the parcel will be returned to us […]

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What’s the difference between authority to leave and signature on delivery shipping?

Authority to leave – the courier will leave your parcel near your front door or gate; no signature will be required for delivery. Signature on delivery – to receive your parcel you will need to be available to sign for your parcel. If you are not at home when the courier attempts to deliver your parcel, […]

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I can’t see the Perth shipping or pick up options at checkout?

The Perth shipping and pick up options will not appear until you enter a full Perth address on the checkout page, this is to ensure that the appropriate shipping options are shown to customers based on their location.

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My tracking number is saying it has been delivered, but I haven’t received it.

Please contact us via email at hello@missbolddesign.com.au or our contact page. and we will liaise with StarTrack Express or AusPost to help you resolve the issue. Alternatively, + if you wish to contact StarTrack directly please ring – 132345 or head to their contact us page, make sure you have your tracking number ready which is listed […]

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I haven’t received a tracking email, can you let me know what I need to do?

Please contact us via email at hello@missbolddesign.com.au or our contact page and we will let you know your tracking number or progress of the order.

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I can’t get the link to work in my tracking email, is there another way to check the tracking number?

Please click on the options below – Click here and enter your tracking number to follow your order with StarTrack Express. Click here and enter your tracking number to follow your order with Aus Post.

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Will I get a tracking number for my parcel?

Yes, when you order is picked up by the couriers you will receive an email which will include a tracking number from either StarTrack Express or AusPost.

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What time are the parcels delivered to the post office or picked up by the courier?

Our StarTrack courier picks our parcels up around 2 pm, Monday to Thursday. Currently, we deliver any parcel sent via AusPost to the post office around 2.30 pm.

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How much will my shipping cost?

We offer flat rate shipping, regardless of how many Miss Bold Design products you purchase i.e. If you purchase a board and a coaster, you will be offered the two flat rate shipping optionsto select between – StarTrack Express, Authority to Leave or AusPost Express, Signature on Delivery. Board Freight Options StarTrack Express, Flat Rate […]

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What is their estimated delivery time frames?

Please take note of the updated estimated freight timelines below. Our freight providers provide all delivery timelines. Any further delays to what is display are out of our control. StarTrack Premium Express, Authority to Leave. Aus Post Express, Signature on Delivery and Authority to Leave. Looking for more info on – Freight FAQ’s. StarTrack. AusPost. […]

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Do you sell in shops?

No, as most of our designs are personalised, we don’t currently sell in shops. Although if you are interested in selling our boards in your shop, please contact us via email at hello@missbolddesign.com.au or via our contact page to chat about non-personalised chopping board options.

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Do you offer wholesale?

Instead of wholesale we offer corporate pricing, which is very competitively priced in relation to wholesale pricing.

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What is your corporate production turnaround?

Our corporate production turnaround is dependent on the number of boards ordered and the orders we already have in our engraving line. As an estimate – Up to 10 boards – 3 business days 20 – 40 boards – 3 – 5 business days 50 – 100 boards – 5 – 7 business days Over […]

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Can you send me your corporate pricing options?

Yes, we can. Simply send us your corporate inquiry via email hello@missbolddesign.com.au or our contact page.

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Do I get free shipping when I purchase over $200 in products for corporate or bulk orders?

No, the free shipping option is only for our retail customers who order through our website. With corporate/ bulk order transactions, we source two freight options and present the prices to you before beginning the order.

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Do I need to be a business for bulk order discounts?

No, we welcome bulk orders from everyone. Looking to purchase multiple boards for the family for Christmas or gifts for your wedding presents/favours? Please contact us via email at hello@missbolddesign.com.au or our contact page to find out what bulk pricing options we have available.

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Do you offer a discount for bulk/corporate orders?

Yes, we offer three corporate design pricing options which are dependent on the level of service required. FULL SERVICE – Any Miss Bold Board Design [as seen on our website], logo plus client personalisation, MBD DESIGN PLUS LOGO – Any Miss Bold Board Design [as seen on our website], plus logo or tagline [line of text] […]

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What files do I need to provide for you to engrave my logo?

To get the best engraving, we need the highest quality file you have. The best options include black and white, high-resolution JPEGS [over 150 KB], PNG file or even better an Adobe Illustrator file/EPS file. Don’t have any of the above? Please contact us via email at hello@missbolddesign.com.au or our contact page; we are more than […]

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