Current Production Time — Two Business Days. All orders sent Express Shipping.
Want to know exactly what will happen when you place an order? Here’s a quick rundown on the steps in our production timeline for our personalised gift lines. Production 1. You place an order before 6 pm WST tonight; 2. We then email your order to the mock-up team to prep your personalised design mock-up; […]
Read moreYou will receive an email when your order is ready to be picked up. This email contains important info about where to pick up your order. We give a description in this email of where your parcel will be located at the pick up address. Please note there is not always someone available at the […]
Read moreWe’re thrilled you’ve placed your order for a personalised chopping board, but you’re wondering how long will it take to get to you? Let’s go through the steps your order will take, prior to it being delivered to you. Firstly the quick summary for the people who are short on time or AKA ordering on […]
Read moreWe have to pay our design team to set up each personalised mockup, if you change your Miss Bold design choice after the mockup has been created and emailed to you for approval, you will need to pay another design mockup fee of $5. This $5 charge covers the design teams time to create a […]
Read moreYour board will be shrink wrapped, then wrapped in bubble wrap [which can be easily removed when it arrives safely to you] and inside a drawstring calico bag with a wooden Miss Bold Design tag.
Read moreNo, we only have the boards as pictured on the website. Bamboo options Mini board 25 cm length, 16 cm width, 1.5 cm height Small Rectangle 33 cm length, 22 cm width, 1.5 cm height Large Rectangle 37 cm length, 25 cm width, 1.5 cm height Circle 28 cm length, 28 cm width, 1.5 cm […]
Read moreWe do not ship outside of Australia, we do though welcome overseas customers that wish to have one of our products delivered to an Australian resident. Our website is not able to receive postal addresses located outside of Australia, to get around this issue, please either – + Include your gift recipients Australian address as […]
Read moreYes, we do. Our cheese knives make great wedding favours or corporate thank you gifts. Please contact us and we can chat about cheese knife discounts and sticker options.
Read moreNo, we do not offer this service. Once the laser engrave begins engraving the design we can not reverse the engraving, this means that if there is a malfunction while engraving, the engraving is not clear or dark enough, we can not fix it. We would not want to risk ruining your one of a […]
Read moreNo, we do not construct our boards, all our boards are provided by our suppliers. We are unable to request different sizes from our suppliers for small orders, as they have minimum order requirements beginning at 1000 boards.
Read moreYou can receive free standard shipping via AusPost or StarTrack [this is dependent on the where you are located] when you place an order over $200. If you would like to opt-out of the free standard freight as you need the order urgently, please contact us and we can provide the cost for express freight. […]
Read moreNo, unfortunately, we can’t. Delays can happen with either of our freight couriers. Once it’s in the courier’s hands we are unable to make your parcel be delivered any faster. StarTrack Express is the first on the freight plane from Perth, making them the slight leader in delivery turnaround times. Aus Post Express has set […]
Read moreAs many as you like, all our shipping options are flat-rate priced. This means if you purchase one board or ten boards the shipping cost will not change. Please note when you have a mixture of products in your cart i.e. chopping board plus coaster, you will be offered the board flat-rate pricing.
Read moreSure can, we will change the parcel delivery to AusPost Express, as this is currently the most affordable option for PO Box addresses.
Read moreSure can, please provide us with as much information as possible when completing your order, for example, level two, deliver to reception, access via side door, open 10 – 3 pm. If you have any information you wish to share in regards to delivery please contact us via email at hello@missbolddesign.com.au or our contact page.
Read moreWe are more than happy to change addresses to workplaces or family addresses at the mock approval stage. Please contact us via email at hello@missbolddesign.com.au or our contact page to make any changes. Although after your order moves to approved, engraving and collected freight we are unable to update addresses.
Read moreIf you live in a locked complex or are concerned about the safety of your parcel please upgrade to Aus Post Express, signature on delivery. If you choose StarTrack Express with Authority to Leave and the courier is unable to deliver your parcel due to a locked complex the parcel will be returned to us […]
Read moreAuthority to leave – the courier will leave your parcel near your front door or gate; no signature will be required for delivery. Signature on delivery – to receive your parcel you will need to be available to sign for your parcel. If you are not at home when the courier attempts to deliver your parcel, […]
Read moreThe Perth shipping and pick up options will not appear until you enter a full Perth address on the checkout page, this is to ensure that the appropriate shipping options are shown to customers based on their location.
Read morePlease contact us via email at hello@missbolddesign.com.au or our contact page. and we will liaise with StarTrack Express or AusPost to help you resolve the issue. Alternatively, + if you wish to contact StarTrack directly please ring – 132345 or head to their contact us page, make sure you have your tracking number ready which is listed […]
Read morePlease contact us via email at hello@missbolddesign.com.au or our contact page and we will let you know your tracking number or progress of the order.
Read morePlease click on the options below – Click here and enter your tracking number to follow your order with StarTrack Express. Click here and enter your tracking number to follow your order with Aus Post.
Read moreYes, when you order is picked up by the couriers you will receive an email which will include a tracking number from either StarTrack Express or AusPost.
Read moreOur StarTrack courier picks our parcels up around 2 pm, Monday to Thursday. Currently, we deliver any parcel sent via AusPost to the post office around 2.30 pm.
Read moreWe offer flat rate shipping, regardless of how many Miss Bold Design products you purchase i.e. If you purchase a board and a coaster, you will be offered the two flat rate shipping optionsto select between – StarTrack Express, Authority to Leave or AusPost Express, Signature on Delivery. Board Freight Options StarTrack Express, Flat Rate […]
Read moreStarTrack Express, Authority to Leave. + Metro to Metro – 1 – 2 business days, + Regional – 2 – 4 business days, + NT & Upper Regional Queensland – up to 5 business days. Aus Post Express, Signature on delivery. + Metro to Metro – 2 – 4 business days, + Regional – 3 […]
Read moreNo, as most of our designs are personalised, we don’t currently sell in shops. Although if you are interested in selling our boards in your shop, please contact us via email at hello@missbolddesign.com.au or via our contact page to chat about non-personalised chopping board options.
Read moreInstead of wholesale we offer corporate pricing, which is very competitively priced in relation to wholesale pricing.
Read moreOur corporate production turnaround is dependent on the number of boards ordered and the orders we already have in our engraving line. As an estimate – Up to 10 boards – 3 business days 20 – 40 boards – 3 – 5 business days 50 – 100 boards – 5 – 7 business days Over […]
Read moreYes, we can. Simply send us your corporate inquiry via email hello@missbolddesign.com.au or our contact page.
Read moreNo, the free shipping option is only for our retail customers who order through our website. With corporate/ bulk order transactions, we source two freight options and present the prices to you before beginning the order.
Read moreNo, we welcome bulk orders from everyone. Looking to purchase multiple boards for the family for Christmas or gifts for your wedding presents/favours? Please contact us via email at hello@missbolddesign.com.au or our contact page to find out what bulk pricing options we have available.
Read moreYes, we offer three corporate design pricing options which are dependent on the level of service required. FULL SERVICE – Any Miss Bold Board Design [as seen on our website], logo plus client personalisation, MBD DESIGN PLUS LOGO – Any Miss Bold Board Design [as seen on our website], plus logo or tagline [line of text] […]
Read moreTo get the best engraving, we need the highest quality file you have. The best options include black and white, high-resolution JPEGS [over 150 KB], PNG file or even better an Adobe Illustrator file/EPS file. Don’t have any of the above? Please contact us via email at hello@missbolddesign.com.au or our contact page; we are more than […]
Read moreSure do, please send us an email, hello@missbolddesign.com.au with a logo provided in the format listed below. Logo Format – black and white, high-resolution JPEG [over 150 KB], PNG file or even better an Adobe Illustrator file/EPS file.
Read moreDefinitely, this is classed as our full-service corporate option.
Read moreYou will receive a manual invoice which you will be able to pay via credit card, PayPal or direct deposit.
Read moreNo, we can’t, this is the nature of our products, as they are created from a natural product the wood colouring will depend on the tree the wood is sourced from. The darkness of the engraving is dependent on woods colour, grain, density and resin content and this can vary from each piece of wood […]
Read moreWe sure do, please contact us via email at hello@missbolddesign.com.au or check out our contact page, we would love to make coasters for your wedding gifts or corporate clients.
Read moreYes, we do send a mock-up of your coaster, we want to make sure it is presented exactly as you want it to be.
Read moreNo, we do not offer coasters in sets, this is definitely something we are looking into as a future option.
Read moreEach coaster has at least four layers of protective sealer spray; this adds the perfect protective layer between the coaster and a wet coffee cup or beer mug to stop the coaster from being stained from moisture.
Read moreThe coasters are presented in a self-sealed plastic bag with a coaster care card.
Read moreNo, they are simply a beautiful piece of Eucalypt, Beech or Fijian cedar plywood laser cut to shape and engraved with your choice of words.
Read moreNo, we do not offer custom stickers for single cheese knife sets. We do offer this option for orders that include 30 cheese knife sets; please contact us for details.
Read moreBoth cheese knife options are presented on a wood backing with a descriptive sticker, i.e. stainless cheese knife and shrink wrapped.
Read moreNo, we recommend only hand washing for our wooden handled cheese knives.
Read moreYes, with every cheese knife set or single cheese knife we send a set of care instructions.
Read morePlus a ‘MAKE EACH DAY COUNT’ bamboo coaster.
© 2020 Miss Bold Design.
All rights reserved.
ABN: 75 394 606 474
Customer service: 0477 101 785