Do you have a refund policy? | Miss Bold Design

We are now open for 2021. All orders shipped express. Click here to read our current production timelines.

Do you have a refund policy?

Miss Bold Design handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Please note, we do our best to display a wide representation of wood colour differences and engraving variations across our website and social media. As many of our items are constructed from natural sources [i.e. bamboo and beechwood] we cannot guarantee the same colour as shown in our photographs nor can we assist with providing a product in the exact colouring you prefer.

Refunds and Returns will NOT be issued if –
+ the customer changes their mind;
+ the customer does not like the product;
+ the customer has no use for the product;
+ The customer does NOT follow our product care instructions as sent with each product or located in the product’s FAQ i.e. Incorrect washing of chopping board, wooden chopping boards are not able to be washed through in the dishwasher.

Upon receiving your order, if it is incorrect, please contact us within 48 hours with photos and the invoice number.

If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of