You want to place an order for a personalised chopping board, but you’re wondering how long will it take to get to you?
Let’s go through the steps your order will take, prior to it being delivered to you.
Firstly the quick summary for the people who are short on time or AKA ordering on their coffee break –
+ You place an order between Monday and Thursday, before 7 pm WST;
+ Your order, including the personalisation details you have requested, are emailed to our design team who then use your order details to set up a design mockup just for you;
+ The following morning between 8 and 10 am WST, you will receive an email from firstname.lastname@example.org. This email will include your personalised design mockup/s and further freight details. Our design team work Monday – Friday any orders placed Friday, over the weekend or on public holidays will be emailed their design mock-up on the next business day.
+ If you approve the design mock-up before 1 pm WST, the production team will engrave/ produce your order that day;
+ Your order is then prepared for freight or pick up from Alexander Heights, Perth, WA the following business day [this can at times be sooner but is dependent on the current volume of orders];
+ Postal orders are picked up by our freight providers, between 1.30pm and 3.00pm WST or local pick up orders are available to pick up from Alexander Heights after 4 pm Monday – Thursday;
+ Delivery Australia wide – StarTrack Express: overnight to – 3 business days, AusPost Express: 3 – 4 business days. [Freight delivery timelines can be dependent on your address location, see further details here].
Want to know more? These are the FULL step by step production details and shipping details-
+ You place an order for a personalised chopping board via our website or Etsy shop on Monday – Thursday, before 7 pm WST;
+ All orders, received in the 24 hours up to 7 PM WST Monday to Thursday, are then emailed to our design team. Our design team work Monday – Friday, any orders placed Friday, over the weekend or on public holidays will be emailed their design mock-up on the next business day.
+ The following business day, between 8 am and 10 am WST, you will receive an email from email@example.com, including a design mockup that has been personalised with the details you have provided;
+ You then reply to this email, with your approval or with any updates that need to be changed. If changes are required, we are usually able to update and email a new design mockup within the hour**;
** Please note, we do not charge any extra fees for simple updates i.e. name or date changes, but we do charge an extra fee if you decide to completely change the design or want to change any of the fonts on the board.
Any personalisation changes will not be reflected on your final order completed emails [sent via the website, once your order has been shipped], we are unable to edit the personalisation details on the order invoice once payment is made, please be ensured that your order will be engraved/ produced as per your final mock-up approval regardless of what it states on your order completed email.
+ Once we have your approval, your order approval will be sent to the production team, who operate from 9 am – 1 pm WST, Monday – Thursday;
+ Your order if approved before 1 pm WST, Monday to Thursday, it will usually be engraved/ produced on the same day as approved. If approval is emailed after this time your order will be added to the next day’s production list;
+ Your order will then be prepared for freight collection the following business day. This may be sooner but is completely dependent on the volume of orders currently on hand. We do not offer an extra rush option, as usually every order is produced and shipped within 24 – 48 business hours from approval, and it not possible to further fast track this already speedy turnaround.
And the FULL packaging details and shipping timelines for our personalised chopping board range –
+ Your board will be plastic shrink wrapped and covered in double 20mm bubble wrap for protection during the freight, and then placed into its calico drawstring bag. Please note this occasionally makes the board very snug in the bag, but assists in protecting the board further, by minimising the movement in freight. The bubble wrap can be easily removed once it arrives at your home. Your parcel will be delivered in a grey satchel, using a lightweight plastic satchel enables us to keep the freight costs to a minimum.
+ StarTrack, Premium Express, Authority to Leave orders are picked up daily by 2 pm WST Monday – Thursday. The StarTrack Premium Express, is one of the fastest freight options from Perth, WA around Australia, usually delivering overnight [excluding the Northern Territory, Upper Regional Queensland] Once the parcel is collected from us, your order is then marked complete and you will then receive a completed order email from our website and freight software Starshipit, with all your tracking details***
+ Aus Post, Express, Signature on Delivery orders, are delivered to our local post office around 2.30 pm WST Monday – Thursday, we then email through your tracking details, to allow you to follow your parcel’s journey***
+ Aus Post, Letter Post, Signature on Delivery, Priority [coasters and ornaments only], are delivered to our local post office around 2.30 pm WST Monday – Thursday, we then email through your tracking details, to allow you to follow your parcel’s journey***
***Further information on our freight providers, including what each freight service provides is available here. We CAN NOT make any delivery timeline guarantees on any of our freight options as once it with StarTrack Premium Express or Aus Post Express, delivery timelines are out of our control.
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