We can only process ‘changed my mind’ full refunds before the order has been sent to our designers to have the mock-up created. A partial refund is available after the mock-up is completed although this must be before the final design is approved and before engraving is begun. With a partial refund, we will deduct a $5 service charge to cover our mockup designers service.
No further ‘changed my mind’ refunds are available once the order has been approved, engraved and/or posted/shipped. Please see here for our full refund policy.