Once you have processed and paid for your order via Eway [credit cards], PayPal or Afterpay, you will receive an order receipt via email.
Within 24 business hours, you will receive an email from email@example.com. You will find attached to that email a JPEG image of your board mock-up. This is your final chance to double check all details including names, dates and design placement. Depending on the number of orders in our queue there may be only a short amount of time between your approval and the engraving, this means it’s extremely important that you double check all details. Once it’s engraved we cannot make further changes, and if there is a mistake, you will need to pay for a new board to be engraved.
When you email your mock up approval, your order moves to the engraving queue. Your board will be engraved and shipped within 24 business hours.
Your order will then be prepared and wrapped for shipping. Within a few hours of your parcel being picked up by our couriers, you will receive a tracking email. If you choose to pick up from Alexander Heights, you will receive an email including the pickup details.