FAQ's

Have a question about a Miss Bold gift or your order? Check out our FAQ's below.

About

Miss Bold Design is owned and operated by Fiona and her team.
You can read more about our story here.

We are located in sunny Perth, Western Australia.

We sure do, with a little assistance from our clever Trotec laser engravers, Lolly and Stella

Contact

We are contactable via email hello@missbolddesign.com.auour contact page, or you can call us on 0477 101 785 from Monday to Friday, between 9.30 am – 1.30 pm WST [excluding public holidays].

Our email address is hello@missbolddesign.com.au. We aim to reply to all emails within 4 – 6 business hours.

We sure do, simply click over here, enter your question.
We aim to reply within 4 – 6 business hours.

Yes, our mobile phone number is 0477 101 785.
Please feel free to call us with any questions between 9.30 am – 1.30 pm WST Monday – Thursday.
If you get our answering machine, please leave a message and we will return your call as quickly as possible.
Please note we are unable to take orders or confirm approval of your design over phone - all orders need to be placed through our website and approval of your design emailed to orders@missbolddesign.com.au

Order

Want to know exactly what will happen after you place an order?

Here’s a quick rundown on the steps in our production timeline for our personalised gift lines.

1. Order placed before 6 pm WST.

2. Confirmation of your order will be automatically emailed to you. It includes the personalisation information from your online order as well as your shipping details.

3. If your order requires any formatting from the live preview mock-up you have generated via the website, we email you the same day to let you know of these changes. 

4. Your order is scheduled with our Production Team for engraving and shipping within 2 -3 days from ordering.5. You will receive a confirmation email from your shipping provider (StarTrack or AusPost) that will include a tracking reference number that can be used to track where your parcel is.

For more information about freight and how long it will take for your order to be received once it is sent, please check our Freight FAQ’s.

Need your order in a rush? Contact us before ordering to find out what we can do to help out.

We don’t offer a fast track upgrade however we do aim to have every order created and delivered super-fast!

If you require your order by a certain date, please contact us via email us at order@missbolddesign.com.au or head to our contact page and we will do our best to accommodate your time frame.

Your email will be used to contact you about your order.

We will not add your email address to our newsletter distribution list unless you opt-in via the sign-up box located at the bottom of the homepage on our website.

We do not share your email address with any third parties. You can read more about our privacy policy here.

Sometimes when we send emails they may go to your junk folder.
If we haven't heard back from you once your mock-up email has been sent, we may send you a text message to ask you to check your emails.

We do not share your phone number with any third parties.

You can read more about our privacy policy here.

Once you have placed your order you will receive an automated email that includes receive an email with a detailed receipt.

If you do not receive this email within 12 hours of placing your order, please contact us via email at orders@missbolddesign.com.au

Please contact us via email at hello@missbolddesign.com.au or our contact page and we will check our current orders.

We will then resend any order emails to the email address on your order or a new email address at your request.

We are happy to make changes to names and dates on your design mock-up prior to final mock-up approval. 
Please contact us ASAP at orders@missbolddesign.com.au for any updates that are required.

Please note if you request changes after the mock-up for your order has been designed, there is an additional charge of $5 as a new mock-up has to be created.

No problems at all, if this has happened please email us at orders@missbolddesign.com.au with what needs to be changed and we will correct this on the shipping label.

If you have made an error with the name or date in the personalisation details for your order, please email us at orders@missbolddesign.com.au

Once your order has progressed to our Production Team we are unable to make any changes to your order as it would have been engraved and ready for shipping.

No, our whole MBD team takes time to re-energise on the weekend and public holidays.
This ensures we are full of energy to create your orders and reply to your emails during the business week.

If you contact us over the weekend or on a public holiday, we will reply on the next business day.

Please note Miss Bold Design is located in Western Australia and our public holidays can vary from the Eastern States.

All Miss Bold Design products are shrink-wrapped and then bubble wrapped in a double bubble wrap [for freight protection] and delivered in an eco-friendly postal satchel.

Our amazing eco-friendly satchels are sourced from either Compost-A-Pak or Hero Packaging.

If you would prefer not to have your board shrink wrapped, please let us know by emailing us at orders@missbolddesign.com.au

The easiest way to get a 10% off coupon before ordering is by signing up to our email newsletter and you will automatically be emailed a 10% coupon.

This coupon is valid for one transaction per customer.

We sure can, please contact us via email at orders@missbolddesign.com.au within 24 hours of your purchase.
We will refund the difference back to your account via the payment method that was used for your Miss Bold Design transaction - either PayPal, eWay [our credit card provider] or Afterpay.

You are only able to get a ‘changed my mind’ full refund before the order has been sent to our designers to have the mock-up created.

A partial refund is available after the mock-up is completed however this must be before the final design is approved and before engraving is begun.

With a partial refund, we will deduct a $5 service charge to cover the cost of the mock-up.

No further ‘changed my mind’ refunds are available once the order has been approved, engraved and/or posted/shipped. Please see here for our full refund policy.

Our ABN [Australian Business Number] is 75394606474.

Production times

Want to know exactly what will happen after you place an order?

Here’s a quick rundown on the steps in our production timeline for our personalised gift lines.

1. Order placed before 6 pm WST.

2. Confirmation of your order will be automatically emailed to you. It includes the personalisation information from your online order as well as your shipping details.

3. If your order requires any formatting from the live preview mock-up you have generated via the website, we email you the same day to let you know of these changes. 

4. Your order is scheduled with our Production Team for engraving and shipping within 2 -3 days from ordering.

5. You will receive a confirmation email from your shipping provider (StarTrack or AusPost) that will include a tracking reference number that can be used to track where your parcel is.


Monday - Friday.

We currently do not offer the option to fast track orders.

Our current production time is 2 - 3 days from the day the order is placed.

Gift tags and receipts

We do not include any receipts, invoices or pricing with our orders when they are shipped.

A detailed receipt is automatically emailed to you when you place your order with Miss Bold Design that confirms personalisation information, shipping details and how much you have paid.

Yes, we do.

Our gift tags are 100% free and are an additional service that we provide.

You can request a gift tag with a personalised message for your order by ticking "gift tag" when you are at the checkout.

Include your message in the gift tag text box at checkout, in the ‘notes to seller’ section at checkout or contact us by emailing orders@missbolddesign.com.au

We choose a gift tag that best suits the gift that you have ordered that includes:

- Congratulations
- Happy Birthday
- Happy Housewarming
- Merry Christmas

Your personalised message is printed on our label maker using a stylish font, adhered to the back of the gift tag and then attached to the calico bag with a removable cotton string.

No, we do not offer gift wrapping for orders.

We have previously offered gift wrapping however found that the gift wrapping was often damaged during shipping and no one wants a squashed looking gift!!

Our boards are placed inside a quality calico bag before it goes into the shipping satchel - many of our customers have commented that it is much better than gift wrapping because it is reusable.

We sure can, simply include their name and address in the shipping area when you place your order and it will be sent directly to them.

You sure can however we do not print out personalised messages when your order is not being sent to the gift recipient. This is so that you can handwrite your own personalised message. 

Please note if we are sending the order directly to you we do not attach the gift tag to the calico bag as you might like to wrap your gift and attach the gift tag to the present.

We copy and paste your message into our label maker, use a stylish font for the message and then print a sticker that is stuck onto the gift tag.

It is important that your message is checked carefully as we do not make any changes to the text provided.

Freight

Premium StarTrack Express and AusPost Express/ Standard.

We offer flat rate shipping, regardless of how many Miss Bold Design products you purchase i.e. If you purchase a board and a coaster, you will be offered the two flat rate shipping options to select between – StarTrack Express, Authority to Leave or AusPost Express, Signature on Delivery.

Cutting Board Freight Options
StarTrack Express, Flat Rate Authority to leave– $15.00 inc. GST
AusPost Express, Signature on Delivery
– $20.00 inc. GST

Mugs Freight Options
StarTrack Express, Flat Rate Authority to leave
– $12.00 inc. GST
AusPost Express, Small, Signature on Delivery
– $16.00 inc. GST.

Coasters, Ornaments, Keychains and Cheese Knives Freight Options
StarTrack Express, Authority to Leave
– $12.00 inc. GST
AusPost Letter Post, Authority to Leave
– $8.00 inc. GST

Local Freight – Perth, Rockingham, Mandurah
AusPost Standard, Signature on Delivery
– $8.00 inc. GST
AusPost Standard, Authority to Leave
– $8.00 inc. GST

Pickup from Alexander Heights, Perth WA – free, conditions apply.

* Please note 
+ We are unable to guarantee delivery time frames. Once your parcel is with the courier there may be delays which are outside of our control.
+ All Perth, Mandurah and Rockingham orders will be sent with either StarTrack Express or Aus Post Standard Delivery. Both local freight options have the same delivery times and delivery conditions, Authority to Leave.
+ All PO BOX orders will be sent with Aus Post Express, Authority to Leave, unless the Aus Post, Signature on delivery  option has been selected and paid for at checkout.

Authority to leave – the courier will leave your parcel near your front door or gate. No signature is required for delivery.

Signature on delivery –you will need to sign for your parcel when it is being delivered. If you are not at home when the courier delivers your parcel, it will not be delivered. An AusPost delivery card will be left in your letter box or door and you will be need to collect your parcel from the appointed post office at a later time.

Please note, if you:
+ Provide an incorrect address and your order is returned to us OR
+ If you select Authority to Leave and you live or work in a secure unit and/or building with no access for couriers to leave your parcel and it is returned to us;
You will need to pay the additional freight costs that are incurred before it is reshipped.

If you have selected authority to leave at checkout and want to change to signature on delivery, please email us at orders@missbolddesign.com.au

An additional shipping charge of $5 will apply.
You will be invoiced for payment or we will ask for approval to deduct the amount from your credit card.

Please take note of the updated estimated freight timelines below that have been provided by our freight agents:

StarTrack Premium Express, Authority to Leave.

Aus Post Express, Signature on Delivery and Authority to Leave.

Looking for more information on –

Freight FAQ’s.

StarTrack.

AusPost.

Aus Post Domestic Delivery Estimator.

* Please note 
+ All mini boards are sent with AusPost Express.
+ All PO BOX orders will be sent with Aus Post Express, Authority to Leave, unless the Aus Post, Signature on delivery option has been selected and paid for at checkout.
+ Parcels being sent to the Northern Territory and Upper regional Queensland can take longer than the estimated time frames quoted above.

Once your order is delivered to our shipping agents, control of delivery is out of our control.
The time frames provided above are an estimation only.

We are unable to guarantee delivery times.

Once your order has been given to our freight agents, delays can occur and are outside of our control.

StarTrack Express is the first on the freight plane from Perth, making them the slight leader in delivery turnaround times.

Aus Post Express has set guidelines in regards to their next-day guarantee offers, you can read more about them here.

Collection is from Alexander Heights, WA.

You will receive an email from Miss Bold Design once your order has been engraved and is ready to be collected.

This email contains important information about when/where to collect your order and a description of where your package is stored.

As collection is from a private residence, there is not always someone available at the address so it important that you read the information emailed.

If someone is collecting your order on your behalf, please ensure you provide them with a copy of the email so they know the collection information.

+ Pick up is only available from Monday to Friday between 8am – 2pm.
+ NO WEEKEND OR PUBLIC HOLIDAY PICK UPS ARE AVAILABLE.

Shipping options are determined by our customer's location to ensure the appropriate shipping option is applied.

The Perth shipping and pick-up options will only appear once you enter a valid Perth address on the checkout page.

Yes, once your order has been given to our shipping agent you will receive an email from either StarTrack Express or AusPost that will include a tracking reference number so you can see exactly where your order is in the shipping process.

Yes, if you are having problems accessing the tracking of your order via the reference number provided in your email, please do the following (depending on your shipping courier):
+ StarTrack Express - Click here and enter your tracking number
+ AusPost - Click here and enter your tracking number

If you continue to have problems, please email us at orders@missbolddesign.com.au

Please contact us by emailing orders@missbolddesign.com.au and we will let you know your tracking reference number so that you can check where your parcel is.

We will also provide you with an update of where it is in the shipping process.

We deliver our StarTrack and AusPost shipping satchels to Astralia Post at approximately 2:30pm WST.

Please contact your courier directly:
StarTrack
Please call 132345 or head to their contact us page
AusPost
Please call 137678 or head to their contact us page
You will need your tracking reference number from yourfreight tracking email to initiate an enquiry into what has happened to your parcel.
Alternatively, please contact us for assistance via email at orders@missbolddesign.com.au 

If you live in a locked complex or are concerned about the safety of your parcel please upgrade to Aus Post Express, signature on delivery. If you choose StarTrack Express with Authority to Leave and the courier is unable to deliver your parcel due to a locked complex the parcel will be returned to us and you will need to repay for delivery.

If you have already placed your order and would like to upgrade to  Aus Post Express, signature on delivery, please contact as soon as possible by emailing orders@missbolddesign.com.au so that we can organise to charge the additional cost to your credit card or issue a PayPal invoice.

We are able to change your address at the mock-up approval stage.

Please let us know what the requested address changes are by emailing orders@missbolddesign.com.au 

We are unable to change your order once it has been approved and with our Production Team as your shipping is finalised once it enters that stage.

You sure can!

Just give us as much information as possible so that it is easy for the courier to deliver your parcel.

Ideally we would like:
+ Company/business name
+ Full address include level that you are on, unit number, street number, street address, suburb, state and postcode
+ Where it needs to be delivered to for example Deliver to reception on first floor
+ Opening times for your workplace
+ Anything else that will ensure your parcel is delivered to you

Please feel free to email us with any questions at orders@missbolddesign.com.au

As many as you like, all our shipping options are flat-rate priced. This means if you purchase one board or ten boards the shipping cost will not change.Please note when you have a mixture of products in your cart i.e. chopping board plus coaster, you will be offered the board flat-rate pricing.

You sure can!

We will change the parcel delivery to AusPost Express as this is currently the most affordable option for shipping parcels to PO Box addresses.

We offer free standard shipping to orders over $200 through AusPost or StarTrack [dependent on the where you are located as this delivery service is not available in all areas].

If your order is required urgently, please email us at orders@missbolddesign.com.au as you will need to pay for express shipping.

This offer is only available to retail orders and excludes corporate or bulk discount orders.

Please contact us by emailing orders@missbolddesign.com.au if you are interested in a corporate or bulk order quote.

Board designs and sizes

Every one of our designs is digitally generated onto the board image.

Digitally generated is where a computer software creates a realistic laser engraving appearance.

The digitally generated laser engraving appearance is created from images of actual laser engraved applications.

This allows the final image to be as close in colour to an actual laser engraved design.

No, we do not offer other board shapes, sizes or wood types.

The following boards are available on our website:

Bamboo Board Options
+ Mini Board
Length - 25 cm
Width - 16 cm
Height - 1.5 cm

+ Small Rectangle Board
Length - 33 cm
Width - 22 cm
Height - 1.5 cm

+ Large Rectangle Board
Length - 37 cm
Width - 25 cm
Height - 1.5c m

+ Extra Large Rectangle Board
Length - 45 cm
Width - 30 cm
Height - 1.8 cm

Beechwood Board Options
+ Large Rectangle
Length - 37 cm
Width - 25 cm
Height - 2 cm height

+ Circle
Length - 28 cm
Width - 28 cm
Height - 2 cm

*Please note the height of the board refers to the thickness of the wood

Each Miss Bold Design chopping board is:

+ Shrink-wrapped to offer protection during freight and for presentation if your board is out on display;
+ Bubble wrapped for freight protection;
+ Calico draw-string bag – perfect natural gift wrap and can be used to store your board and/or reused in many other ways; and
+ Delivered in a biodegradable freight satchel.

If you would like to request us to NOT shrink-wrap your board, please let us know at checkout or email us at orders@missbolddesign.com.au

Your board will still be bubble wrapped as this helps protect your board during freight.

To change your Miss Bold design order after the mock-up has been created and emailed to you for approval, an additional cost of $5 applies.
This additional charge will be invoiced by either a PayPal invoice or applying this charge to your credit card on file via EWay.

Alternatively, if you are trying to choose between two or more designs before purchase, our Design Team can create a personalised mock-up for $5 per design, [i.e. you are trying to choose between 3 design options, the total cost would be $15].

If you proceed with the order, the the cost of one mock-up will be deducted from the purchase price for that product.

To find out more about our Design Mock-Up Preview option, please read MBD Design Mock-Up Preview

+ Please note:
- If you change any of the personalised text [names, wording or date/s ] an additional fee does not apply
- We do not offer the option to change design elements to our standard board range
- We do not offer the option to add extra design elements to our standard board range

We are more than happy to offer up suggestions for certain occasions, simply contact us via email at hello@missbolddesign.com.au or check out one of our product categories for ideas.

+ Gifts for Mum

+ Gifts for Dad

+ Birthday chopping boards for her

+ Birthday chopping boards for him

+ Gifts for teacher

+ Thank you Gifts

+Wedding/Engagement

We sure can!!

We offer a Miss Bold Design Mock-Up Preview [$5 per preview] and our Design Team set up any MBD design in your choice of name, wording, date and location on the board.

If you are happy with the emailed mock-up template and keen to make the purchase the $5 mock-up fee will be deducted from your chopping board purchase price.

Alternatively, if you are trying to choose between two or more designs before purchase, our Design Team can create a personalised mock-up for $5 per design, [i.e. you are trying to choose between 3 design options, the total cost would be $15].

If you proceed with the order, the the cost of one mock-up will be deducted from the purchase price for that product.

You can but only via our ‘Design Your Own‘ range.

The ‘Design Your Own‘ range includes –

One Font
https://missbolddesign.com.au/product/personalised-chopping-board-one-font/

Choose from four board sizes and one font option from the 20 font styles for your wording.

Two Fonts
https://missbolddesign.com.au/product/personalised-chopping-board-two-fonts/

Choose from four board sizes and two font options from the 20 font styles for your wording.

Two Fonts and Laurel
https://missbolddesign.com.au/product/personalised-chopping-board-two-fonts-and-laurel/

Choose from four board sizes, two font options and eight laurel options.

Two Fonts and Divider
https://missbolddesign.com.au/product/personalised-chopping-board-two-fonts-and-divider/

Choose from four board sizes, two font options and seven divider options.

Two Fonts and Wreath
https://missbolddesign.com.au/product/personalised-chopping-board-two-fonts-and-wreath

Choose from four board sizes, two font options and six wreath options.

Do you have a different design idea that you would like to use?
Please contact us via the contact page and we will happily explore this option with you.

You sure can!!

We offer the ‘Design Your Own‘ range to allow you to design your own gift.

The ‘Design Your Own‘ range includes –

One Font
https://missbolddesign.com.au/product/personalised-chopping-board-one-font/

Choose from four board sizes and one font option from the 20 font styles for your wording.

Two Fonts
https://missbolddesign.com.au/product/personalised-chopping-board-two-fonts/

Choose from four board sizes and two font options from the 20 font styles for your wording.

Two Fonts and Laurel
https://missbolddesign.com.au/product/personalised-chopping-board-two-fonts-and-laurel/

Choose from four board sizes, two font options and eight laurel options.

Two Fonts and Divider
https://missbolddesign.com.au/product/personalised-chopping-board-two-fonts-and-divider/

Choose from four board sizes, two font options and seven divider options.

Two Fonts and Wreath
https://missbolddesign.com.au/product/personalised-chopping-board-two-fonts-and-wreath/

Choose from four board sizes, two font options and six wreath options.

Do you have a different design idea? Contact us via our Miss Bold Design Contact Us page and we will happily explore this option with you.

Many of our files are vector files which means the words are unable to be easily edited.
To edit the wording in these files, our Design Team need set up up the design with editable fonts which will incur an additional cost.

To find out if the design can be changed please contact us by emailing hello@missbolddesign.com.au or via our Miss Bold Design Contact Us page before ordering to check whether the changes will require your board to be moved to a custom order or can easily be set up at no extra cost.

We love adding that extra personal touch to our boards and are definitely up for the challenge of creating a customised chopping board for you!!

Please contact us via email at hello@missbolddesign.com.au or through our Miss Bold Design Contact Us page, we would love to see what we can create that extra special gift for you.

Please note this does incur an additional charge which we are happy to quote on before moving forward with a custom design.

Sure can, we are happy to work with you to create a design including clip art.

Please forward any ideas to us at hello@missbolddesign.com.au.

Note:
+ We may not be able to use the clip art you provide due to licensing limitations but we will work closely with you to create a board design that you will love.
+ This service incurs an additional cost. We will provide you with a full quote before moving forward with the design creation.

You sure can!!

Almost all of our boards have this as an optional extra within the listing [fee applies].

If you find a board that doesn’t have this option, please contact us by emailing hello@missbolddesign.com.au or through our Miss Bold Design Contact Us page and we can look at adding it to the listing or send you a separate PayPal invoice.

We have two extra message length options.

Short Message
Up to ten words - $5

Long Message
Up to twenty words - $8

We offer one font option only for the back message to streamline mock-up design and engraving. This enables us to offer this service for $5.

If you would like to change the font type for the back message, there will be an additional cost.

Please contact us by emailing missbolddesign.com.au or through our Miss Bold Design Contact Us page and we will let you know the extra cost to change the font style.

Yes, you can however this will then become a custom order.

Our standard designs are not editable formats so our Design Team need to create a new design specific to your order.

Please contact us by emailing hello@missbolddesign.com.au or through our Miss Bold Design Contact Us page to discuss pricing and options.

Yes, you can however this will then become a custom order.

Our standard designs are not editable formats so our Design Team need to create a new design specific to your order.

Please contact us by emailing hello@missbolddesign.com.au or through our Miss Bold Design Contact Us page to discuss pricing and options.

No, we do not copy other websites work.

We highly recommend if you like a design from another website, you support their business and buy from them.

Please note all designs on Miss Bold Design are covered under Australian copyright laws. You can read more about Australia’s copyright laws here

If you have your own idea for a board design, we are more than happy to work with you to create a custom order.

Please contact us by emailing hello@missbolddesign.com.au or through our Miss Bold Design Contact Us page to discuss pricing and options.

Unfortunately we cannot engrave a circle or rectangle along the edge of the board.

Even though each board is machine made, they all have slight variances on the curves and edges which makes it impossible to create an evenly placed circle or rectangle along the edge.

Yes, we can however this then becomes a custom order.

Additional costs will apply for this as our Design Team need to create two mock-ups and engraving time increases.

Please contact us by emailing hello@missbolddesign.com.au or through our Miss Bold Design Contact Us page to discuss pricing and options.

We sure do!!

Please email the logo to hello@missbolddesign.com.au 

The best options for logo formats are:

- Black and white
- High-resolution JPEG [over 150 KB]
- PNG file
- Adobe Illustrator file/EPS file

For the clearest engraving, we need the highest quality file you have.

The best options include:
- Black and white
- High-resolution JPEG [over 150 KB]
- PNG file
- Adobe Illustrator file/EPS file

If you don't have any of the above please contact us by emailing hello@missbolddesign.com.au or through our Miss Bold Design Contact Us page to discuss pricing and options.

Unfortunately we do not engrave photographs onto board.

It is an expensive process to design and achieve as it requires an expensive engraving program.

We would need to increase our costs to a level that we are not comfortable with.

No, this is not something we offer.

Boards

Every one of our designs is digitally generated onto the board image.

Digitally generated is where a computer software creates a realistic laser engraving appearance.

The digitally generated laser engraving appearance is created from images of actual laser engraved applications.

This allows the final image to be as close in colour to an actual laser engraved design.

Wood variations include and can be caused by –
+ different patterns, grains and colours;
+ varying moisture within the wood upon harvest and production;
+ the environment where the wood is grown and sourced from; and
+ the production method used to construct the wood product.

We have four board sizes available in our bamboo range and two board sizes available in our beechwood range.

Please see below for all of our sizing details:

Bamboo Board Options
+ Mini Board
Length - 25 cm
Width - 16 cm
Height - 1.5 cm

+ Small Rectangle Board
Length - 33 cm
Width - 22 cm
Height - 1.5 cm

+ Large Rectangle Board
Length - 37 cm
Width - 25 cm
Height - 1.5c m

+ Extra Large Rectangle Board
Length - 45 cm
Width - 30 cm
Height - 1.8 cm

Beechwood Board Options+ Large Rectangle
Length - 37 cm
Width - 25 cm
Height - 2 cm height

+ Circle
Length - 28 cm
Width - 28 cm
Height - 2 cm

*Please note the height of the board refers to the thickness of the wood.

Each Miss Bold Design chopping board is:

+ Shrink-wrapped to offer protection during freight and for presentation if your board is out on display;
+ Bubble wrapped for freight protection;
+ Calico draw-string bag – perfect natural gift wrap and can be used to store your board and/or reused in many other ways; and
+ Delivered in a biodegradable freight satchel.

If you would like to request us to NOT shrink-wrap your board, please let us know at checkout or email us at orders@missbolddesign.com.au

Your board will still be bubble wrapped as this helps protect your board during freight.

No, we only have the boards as pictured on the website.

Bamboo options
- Mini boards 25 cm length, 16 cm width, 1.5 cm height
- Small Rectangle 33 cm length, 22 cm width, 1.5 cm height
- Large Rectangle 37 cm length, 25 cm width, 1.5 cm height
- Circle 28 cm length, 28 cm width, 1.5 cm height.

Our boards are purchased from suppliers and are not made on our premises.

We are unable to order customised board sizes from our suppliers as they have minimum order requirements starting at 1,000 boards.

No, we do not offer this service.

All wooden items are individual and there are many variants for each board that can impact the engraving process - from the wood type used and structure of the board to the height (depth) of the board.

This means there is only one chance to get the board engraved correctly.

Once the laser begins engraving the design we cannot stop or reverse the process.

If there is a disruption to the engraving process from board variations, or if the engraving is not clear/too dark, we cannot fix it and would not want to risk ruining your one-of-a-kind handcrafted board.

No, our boards come in a range of shades from light to dark. Your order will be engraved on the next board that comes out of the box at the time of engraving.

These differences in colour add to the beauty of gifting a natural product such as wood and ensures each product is a unique piece created just for you and your loved ones.

No, they are constructed by our supplier using our strict specifications and requirements.

Our bamboo boards are constructed in crossed layer style.

This ensures the board's longevity and ability to remain straight even with everyday use and regular hand washing.

Our beechwood boards are constructed from solid pieces of beechwood, joined together with a jigsaw joint.

No, they are constructed under our strict specifications overseas. We would love to have them made in Australia however due to the volume of boards we require, we are yet to find an Australian supplier who is can meet our requirements and is cost effective.

Yes, we include a care card with every board that we engrave and ship so you know the best way to look after your cutting board that will ensure it lasts a long time.

Yes, please see below a detailed list of the care instructions that need to be followed to ensure that your board is able to used and admired for years to come:

+ Hand wash only in warm soapy water;
+ Remove promptly from the water after washing;
+ Towel dry and allow to fully air dry before reusing; and
+ Remember that wooden chopping boards are NOT dishwasher friendly. Dishwasher cleaning agents will strip all the natural moisture from the chopping board that will lead to the wood drying out and cause your board to warp and crack.

To extend the longevity of your board and minimise the risk of your chopping board drying out through regular use and cleaning, we highly recommend applying mineral oil regularly.

No! Our wooden boards are NOT dishwasher friendly.

Dishwasher cleaning agents will will strip all the natural moisture from the chopping board that will lead to the wood drying out and cause your board to warp and crack.

Yes, our boards are thoroughly oiled with Stella food grade mineral oil before they are shrink-wrapped and sent to you.

It is important that you do not let your board become extremely dry as this can cause damage to the bamboo or beechwood structure and end up causing the board to warp.

To ensure the longevity of your board, purchase a bottle of mineral oil either from us or Stella Performance Lubricants and wipe your board regularly with a generous layer of mineral oil.
If possible, leave the oil to be absorbed into the wood over a few hours.

Yes, we sell the same oil that is applied to every board before it is shipped.

You can purchase the mineral oil here Miss Bold Design Mineral Miss Bold Design Mineral Oil

The mineral oil can be applied with a micro-fibre cloth, - make sure the cloth has not previously been used with kitchen cleaners.

Apply liberally and allow some time for it to soak into the board.

Remove excess mineral oil with a clean and dry micro-fibre cloth.

Yes, you sure can, they are a chopping board before they become an engraved piece of goodness.

if you would like to keep the engraved side "cut free" turn the board over and cut food items on the back of the board.

Yes, it will damage the engraving over time.

We recommend you use the back of the board that has not been engraved.

Instead of using your board for everyday food preparation, you can use it as a grazing platter to showcase the beautiful design that you have chosen.

Yes, upon entering Australia all boards are treated with food safe fumigation to ensure they are free of any pests that may affect other countries bio-security.

We are unable to provide individual paperwork that can be presented to Customs however our boards have been sent all over the world with no issues with customs or border protection.

Using a clean toothbrush, gently try to remove the food out of the engraving by moving the toothbrush in a circular motion across the engraving surface.

We do NOT recommend that you pick at the engraving with a sharp object as it may damage the engraving.

Please note the above is only a suggestion and we take no responsibility for any damage caused by following the above instructions.

No, not always.

We do our best to give a representation of wood colour differences in our boards and engraving variations across our website and social media however we cannot guarantee the same colour as shown on in each listing's photographs or on our social media.

This is what makes each board individual and special.

The darkness of the engraving is dependent on the wood's colour, grain, density and resin content and this can vary from each piece of wood even if they are created from the same product.

We have spent a great deal of time working with our laser engraver settings to ensure we can produce a dark and consistent engrave however there may still be variations of the darkness across a whole design due the above factors.

Cheese knives

The four-piece cheese knife set has oak handles with a stainless steel knife/fork.

Our stainless steel knife is stainless steel and is sourced from Stanley Rodgers.

Both cheese knife options are presented in a black presentation box with a descriptive sticker, i.e. stainless cheese knife to confirm what is inside.

Yes, we do.

Our cheese knives make great wedding favours or corporate thank you gifts.

Please contact us by emailing hello@missbolddesign.com.au or through our Miss Bold Design Contact Us page and we can chat about our cheese knife discounts and sticker options.

No, we do not offer custom stickers for single cheese knife sets.

We do offer this option for orders that include 30 cheese knife sets or more; please email us at hello@missbolddesign.com.au for more information.

No, we do not offer engraving on the handles of our cheese knives.

Yes, with every cheese knife set or single cheese knife we send a set of care instructions.

No, we recommend only hand washing for our wooden handled cheese knives.

No, we do not sell the four set of cheese knives as individual knives.

Coasters

Yes, we do send a mock-up of your coaster, we want to make sure it is presented exactly as you want it to be.

We offer three wood plywood coaster options:
- Beechwood
- Eucalypt
- Fijian cedar

The coasters are presented in a self-sealed plastic bag with a coaster care card.

Each coaster is 2.5mm thick.

No, unfortunately not at this stage.

No, they are simply a beautiful piece of Beechwood, Eucalyptus or Fijian cedar plywood, laser cut to shape and engraved with your choice of words.

No, we can’t.

This is the beauty of using natural wood that our designs are created from.

The colour of each product is dependent on the tree that the wood is sourced from.

The darkness of the engraving is dependent on the wood colour, grain, density and resin content and this can vary from each piece of wood.

We have spent a great deal of time working with the settings on our laser engraver to ensure we can produce a dark consistent engrave however there still may be variations of the darkness across a whole design.

We sure do, please contact us via email at hello@missbolddesign.com.au or check out our contact page, we would love to make coasters for your wedding gifts or corporate clients.

No, we do not offer coasters in sets, this is definitely something we are looking into as a future option.

Each coaster has at least four layers of protective sealer spray that adds the perfect protective layer between the coaster and a hot coffee cup or cold & wet beer mug.

This will help to stop the coaster from being damaged from temperature and moisture.

Corporate and bulk orders

Yes, we offer three corporate design pricing options which are dependent on what you are purchasing.

MISS BOLD DESIGN CORPORATE OPTIONS
– Any Miss Bold Board Design [as seen on our website], logo plus client personalisation, MBD DESIGN PLUS LOGO
– Any Miss Bold Board Design [as seen on our website], plus logo or tagline [line of text] LOGO/ TAGLINE ONLY
– Business logo and/or tagline [line of text]

With our Miss Bold Design Corporate Pricing, we also offer scaled pricing that is reflective of the quantity you order as the year progresses.

No, we welcome bulk orders from everyone!

Looking to purchase multiple boards for the family for Christmas or gifts for your wedding presents/favours? Please contact us via email at hello@missbolddesign.com.au to find out what bulk pricing options we have available.

You need to order five boards in one transaction.

Our Corporate production turnaround is dependent on the number of boards ordered and the orders we already have in our engraving schedule

As an estimate :
+ Up to 10 boards | 3 business days
+ 20 – 40 boards | 3 – 5 business days
+ 100 boards | 5 – 7 business days
+ Over 100 boards | contact us for time frames

Definitely, this is classed as our full-service Corporate option.

Yes, we can.
Simply send us your Corporate inquiry via email hello@missbolddesign.com.au or through our Miss Bold Design Contact Us page.

We sure do!!

Please send us an email to hello@missbolddesign.com.au  with a logo provided in one of the following formats listed below:

Logo Format
- Black and white, high-resolution JPEG [over 150 KB]
- PNG file
- Adobe Illustrator file/EPS file

To get the best engraving, we need the highest quality file you have.

The best options include black and white, high-resolution JPEGS [over 150 KB], PNG file or even better an Adobe Illustrator file/EPS file.

Don’t have any of the above?

Please contact us via email at hello@missbolddesign.com.au or at our Miss Bold Design Contact Us link, we would love to let you know if we are able transform your logo into a suitable file format to make your design dream come true!!

Your invoice will be emailed to you, you will be able to pay via credit card, PayPal or direct deposit.

No, the free shipping option is only for our retail customers who order through our website.

With Corporate/ bulk order transactions, we source two freight options and present the prices to you before commencing with your order.

No, we don't.
We offer Corporate or bulk-order pricing which is very competitively priced in relation to wholesale pricing.

No, as most of our designs are personalised, we don’t currently sell in shops.

If you are interested in selling our boards in your shop, please contact us via email at hello@missbolddesign.com.au or via our Miss Bold Design Contact Us page to chat about non-personalised chopping board options.

Books

The variances mentioned on all Miss Bold book listings are referring to the natural differences that occur in all wood.

All wood is affected by the environment in which it is grown and harvested. These variations are not faults or flaws.

This is the beauty of using natural wood that our designs are created from.

The colour of each product is dependent on the tree that the wood is sourced from.

The darkness of the engraving is dependent on the wood colour, grain, density and resin content and this can vary from each piece of wood.

We have spent a great deal of time working with the settings on our laser engraver to ensure we can produce a dark consistent engrave however there still may be variations of the darkness across a whole design.

Every piece of 3mm plywood is constructed from layers of standard plywood and then finished with the wood veneer of your choice – Beechwood, Eucalyptus or Fijian Cedar,

Each design is digitally generated onto the chosen wood for your book.

Digitally generated is where a computer software creates a realistic laser engraving appearance.

The digitally generated laser engraving appearance is created from images of actual laser engraved applications.

This allows the final image to be as close in colour to an actual laser engraved design.

By choosing to use digitally generated laser engraving product images we are able to –
+ offer more book design options;
+ avoid wasting book stock for product photography; and
+ minimise our contribution to landfill.

Each front and back cover is protected and sealed with two coats of clear acrylic spray sealer.

Bamboo

Bamboo grass is processed and compressed to form bamboo wood planks.

As bamboo grass is fast-growing, this makes it a renewable resource.

Other wood options can take over 30 years to mature whereas bamboo can be mature and ready to harvest in three to six years.

The bamboo grass used to construct the bamboo wood planks that are used to make our cutting boards come from a wide range of bamboo farms.

The environmental conditions where the bamboo grass is grown can affect its colour and pattern.

These differences are visible when viewing several bamboo chopping boards.

Bamboo is a popular wood choice for chopping boards due to the hard density of bamboo planks. The density minimises the dents and marks made from regular knife use.

Bamboo is more resistant to water and moisture than hardwood which helps protect the board from cracking and warping when exposed to moisture.

This does not remove the need for regular oiling and preventative care.

Wood variations include and can be caused by –
+ Different patterns, grains and colours;
+ Varying moisture within the wood upon harvest and production;
+ The environment where the wood is grown and sourced from; and
+ What production method is used to construct the wood product.

Engraving

Variances in the depth and darkness of the laser engraving will occur due to variations in the wood.

Wood variations include and can be caused by –
+ Different patterns, grains and colours;
+ Varying moisture within the wood upon harvest and production;
+ The environment where the wood is grown and sourced from and; and
+ The production method is used to construct the wood product.

We attempt to manage these variations by adjusting the laser engraver outputs however results will still vary due to the wood variations.

No, we can’t guarantee that your board will appear exactly the same as the product images on our website.

The laser engraving on our product images is digitally generated.

Our Etsy customers and Instagram followers share many real-life samples of our boards that help demonstrate the differences in board and engraving appearances.

Our boards are all individual which adds to the overall beauty of our personalised products.

By choosing to use digitally generated laser engraving product images we are able to –
+ Offer more board design options;
+ Avoid wasting board stock for product photography and
+ Minimise our contribution to landfill.