Here’s a quick rundown on the steps in our production timeline for our personalised gift lines.
1. Upon placing your order, confirmation of your order will be automatically emailed to you. Inside the order email there is a link to the live mock-up preview you created for your order and your shipping choice details.
2. If your order requires any extra formatting from the live preview mock-up you have generated via the website, we will email you to let you know of these changes and confirm the updated details.
3. Your order will be scheduled with our production team for engraving and shipping within 1 -2 business days from ordering.
5. Once your order is engraved and shipped you will receive a confirmation email which will include your tracking number provided by either StarTrack or AusPost OR if selected further details in regards to picking up your order from our pick up location In Perth, WA.
Want to know how long freight will take? Check out the estimate shipping timelines here.
If you have any questions please don't hesitate to reach out via our contact page.