Closing Dates for MBD orders
Christmas Orders - Thursday, 13 December 2018
All other orders - Monday, 17 December 2018
Closed for new orders from 19 December 2018 - 14 January 2019

FAQs / Freight

Who do you ship with?

How much will my shipping cost?

We offer flat rate shipping, regardless of how many Miss Bold Design products you purchase.

StarTrack Express, Flat Rate Authority to leave – $10.00 inc. GST
AusPost Express, Signature on Delivery – $14.00 inc. GST
Pickup from Alexander Heights, Perth WA – free.

* Please note 
+ We cannot guarantee delivery time frames, once your parcel is in the courier’s hands there may be delays which are out of our control.
+ All Perth, Mandurah and Rockingham orders will be sent with either StarTrack Express or Aus Post Standard Delivery. Both local freight options have the same delivery times and delivery conditions, Authority to Leave.
+ All PO BOX orders will be sent with Aus Post Express, Authority to Leave, unless the Aus Post, Signature on delivery option has been selected and paid for at checkout.

What’s the difference between authority to leave and signature on delivery shipping?

Authority to leave – the courier will leave your parcel near your front door or gate; no signature will be required for delivery.

Signature on delivery – to receive your parcel you will need to be available to sign for your parcel. If you are not at home when the courier attempts to deliver your parcel, you will be left an AusPost delivery card and be able to pick it up from the noted post office at a later time.

If you have chosen authority to leave at checkout and would now like to change to the signature to delivery, we are able to offer this prior to shipping for an extra $4. Please contact us via email at hello@missbolddesign.com.au or our contact page to organise a Paypal invoice or payment to be processed against your credit card on file.

What is their estimated delivery time frames?

StarTrack Express – 1 – 2 business days*
Aus Post Express, Signature on Delivery – 2 – 3 metro to metro business days*

Aus Post Express – 2 – 3 metro to metro business days* [PO BOXES only]
Aus Post Standard 1 – 2 business days* [All Perth, Mandurah and Rockingham orders are sent via Aus Post standard delivery, Authority to leave]

AusPost Express conditions and guidelines.

* Please note 
+ We cannot guarantee delivery time frames, once your parcel is in the courier’s hands there may be delays which are out of our control.
+ All Perth, Mandurah and Rockingham orders will be sent with either StarTrack Express or Aus Post Standard Delivery. Both local freight options have the same delivery times and delivery conditions, Authority to Leave.
+ All PO BOX orders will be sent with Aus Post Express, Authority to Leave, unless the Aus Post, Signature on delivery option has been selected and paid for at checkout.

Can you guarantee delivery time frames?

No, unfortunately, we can’t. Delays can happen with either of our freight couriers. Once it’s in the courier’s hands we are unable to make your parcel be delivered any faster. StarTrack Express is the first on the freight plane from Perth, making them the slight leader in delivery turnaround times. Aus Post Express has set guidelines in regards to their next day guarantee offers, you can read more here and do take longer to deliver to country areas.

I can’t see the Perth shipping or pick up options at checkout?

The Perth shipping and pick up options will not appear until you enter a full Perth address on the checkout page, this is to ensure that the appropriate shipping options are shown to customers based on their location.

Will I get a tracking number for my parcel?

Yes, when you order is picked up by the couriers you will receive an email which will include a tracking number from either StarTrack Express or AusPost.

I can’t get the link to work in my tracking email, is there another way to check the tracking number?

Please click on the options below –
Click here and enter your tracking number to follow your order with StarTrack Express.
Click here and enter your tracking number to follow your order with Aus Post.

I haven’t received a tracking email, can you let me know what I need to do?

Please contact us via email at hello@missbolddesign.com.au or our contact page and we will let you know your tracking number or progress of the order.

What time are the parcels delivered to the post office or picked up by the courier?

Our StarTrack courier picks our parcels up around 2 pm, Monday to Thursday. Currently, we deliver any parcel sent via AusPost to the post office around 2.30 pm.

My tracking number is saying it has been delivered, but I haven’t received it.

Please contact us via email at hello@missbolddesign.com.au or our contact page. and we will liaise with StarTrack Express or AusPost to help you resolve the issue.
Alternatively,
+ if you wish to contact StarTrack directly please ring – 132345 or head to their contact us page, make sure you have your tracking number ready which is listed in your freight tracking email.
+ if you wish to contact AusPost directly please ring – 137678 or head to their contact us page, make sure you have your tracking number ready which is listed in your freight tracking email.

 

I live in a locked or secure complex or don’t feel safe having my parcel safe dropped?

If you live in a locked complex or are concerned about the safety of your parcel please upgrade to Aus Post Express, signature on delivery. If you choose StarTrack Express with Authority to Leave and the courier is unable to deliver your parcel due to a locked complex the parcel will be returned to us and you will need to repay for delivery.

Please note, if have already placed your order and now want to upgrade to  Aus Post Express, signature on delivery, please get in touch ASAP [this needs to be at time of mock-up approval email or prior to mock-up approval] and we can organise to charge the extra to your card on file or issue a Paypal invoice.

I have placed an order, but I need to change my address.

We are more than happy to change addresses to workplaces or family addresses at the mock approval stage. Please contact us via email at hello@missbolddesign.com.au or our contact page to make any changes. Although after your order moves to approved, engraving and collected freight we are unable to update addresses.

Can I have my parcel delivered to my workplace?

Sure can, please provide us with as much information as possible when completing your order, for example, level two, deliver to reception, access via side door, open 10 – 3 pm. If you have any information you wish to share in regards to delivery please contact us via email at hello@missbolddesign.com.au or our contact page.

How many items can I ship with each shipping option?

As many as you like, both our shipping options are flat rate priced. This means if you purchase one board or ten boards the shipping cost will not change.

If I have a PO Box can I choose StarTrack Express?

Sure can, we will change the parcel delivery to AusPost Express, as this is currently the most affordable option for PO Box addresses.

How do I get free shipping?

Place an order for over $200 [not including shipping costs] and we will pay the express shipping for you! Please note this only applies to retail orders, not corporate or bulk discount orders. Please contact us via email at hello@missbolddesign.com.au or our contact page for a shipping quote if you are interested in our corporate or bulk order pricing.

Get a 10% discount on your next order

Plus a ‘BUTTER ME UP’ butter knife and grab our amazing
printable card library.

Get the discount