Order Archives | Miss Bold Design

Fast production available now. All orders shipped express freight. For more production and shipping info click here.

FAQs / Order

I’ve placed my order now what happens?

Want to know exactly what will happen after you place an order?

Here’s a quick rundown on the steps in our production timeline for our personalised gift lines.

1. You place an order before 6 pm WST tonight, you will receive an email which includes your order invoice;
2. We then email your order to the mock-up team to prep your personalised design mock-up;
3. We email your personalised mockup to you the next business day, Monday, between 7 am – 8 am WST,
4. You approve the design via email;
5. Your order is then added to the production list to create;
6. Our current production time frame is two business days;
7. Once created your parcel will be prepped for shipping.

Want to know more about shipping? Check out Freight FAQ’s.

Need your order in a rush? Contact us before ordering to check if it is possible.

Can you fast track my order?

Even though we don’t offer a set fast track upgrade, we do aim to have every order created and delivered super-fast.

If you require your order before a certain date, please contact us via email at hello@missbolddesign.com.au or check out our contact page and we will do our best to accommodate your time frame.

What do you use my email address for?

Your email will be used to contact you about your order.

We will not add your email address to our newsletter list unless you opt-in via the sign-up box located at the bottom of the homepage on our website. We do not share your email address with any third parties. You can read further on our privacy policy here.

Why do you need my mobile phone number?

To ensure we can create your order ASAP, we may send a text message to let you know when we have emailed your mock-up email.

We do not share your phone numbers with any third parties. You can read further on our privacy policy here.

Can you send me a receipt for my order?

You will automatically receive an email with your receipt after you place an order. If you do not receive this email within 12 hours of placing your order, please contact us via email at hello@missbolddesign.com.au or our contact page, and we will resend it.

I haven’t received any emails.

Please contact us via email at hello@missbolddesign.com.au or our contact page and we will check our current orders. We will then resend any order emails to the email address on your order or a new email address at your request.

I’ve changed my mind about the details for my order.

We are happy to make changes to names and dates on your design mockup, prior to final mock-up approval. Please contact us ASAP via email at hello@missbolddesign.com.au or our contact page for any updates that are required.

Please note though if the actual board design choice is changed after the mock-up is created, there will be a charge to you for a second design fee $5 to pay our designers to set up the new mock-up.

I got the name, date, postal address etc. wrong on my order.

No problem, please contact us via email at hello@missbolddesign.com.au or our contact page will what needs to be updated and we will correct this on the design or postage label.

Please note we are only able to accept these changes prior to the final mock-up approval.

Do you work on the weekend or public holidays?

No, our whole MBD team takes time to re-energise on the weekend and public holidays. This ensures we are full of energy to create your orders and reply to your emails during the business week.

If you contact us over the weekend or on a public holiday, we will reply once we return to the workshop on the next business day. Please note we are in Western Australia and our public holidays can vary from the Eastern States.

How is my parcel wrapped?

All our products are shrink-wrapped and bubble wrapped in a double bubble wrap [for freight protection] and delivered in an eco-friendly postal satchel. Our eco-friendly satchels are sourced from either Compost-A-Pak or Hero Packaging.

If you would prefer to not have your board shrink wrapped please let us know and we can ensure this step is opted from your order.

 

How can I get a coupon before ordering?

The easiest way to get a 10% off coupon before ordering is by signing up to our email newsletter; you will automatically be emailed a 10% coupon. This coupon is valid for one transaction per customer.

I forgot to use my coupon can you refund me the difference?

Sure can, please contact us via email at hello@missbolddesign.com.au or our contact page within 24 hours of your purchase and we will refund the difference back to you via the payment method you used during your Miss Bold Design transaction either Paypal, Eway [our credit card provider] or Afterpay.

I received a coupon with my last order and now I can’t find it, can you let me know what it was?

Sure can please contact us via email at hello@missbolddesign.com.au, our contact page, live chat or phone and we can look up your past order details.

Do you have a refund policy?

Miss Bold Design handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees

Please note, we do our best to display a wide representation of wood colour differences and engraving variations across our website and social media. As many of our items are constructed from natural sources [i.e. bamboo and beechwood] we cannot guarantee the same colour as shown in our photographs nor can we assist with providing a product in the exact colouring you prefer.

Refunds and Returns will NOT be issued if –
+ the customer changes their mind;
+ the customer does not like the product;
+ the customer has no use for the product;
+ The customer does NOT follow our product care instructions as sent with each product or located in the product’s FAQ i.e. Incorrect washing of chopping board, wooden chopping boards are not able to be washed through in the dishwasher.

Upon receiving your order, if it is incorrect, please contact us within 48 hours with photos and the invoice number.

If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of MissBoldDesign.com.au.

I’ve changed my mind and I want a refund.

We can only process ‘changed my mind’ full refunds before the order has been sent to our designers to have the mock-up created. A partial refund is available after the mock-up is completed although this must be before the final design is approved and before engraving is begun. With a partial refund, we will deduct a $5 service charge to cover our mockup designers service.

No further ‘changed my mind’ refunds are available once the order has been approved, engraved and/or posted/shipped. Please see here for our full refund policy.

My order is for my business or school, what is your ABN?

Our ABN [Australian Business Number] is 75394606474.