Closing Dates for MBD orders
Christmas Orders - Thursday, 13 December 2018
All other orders - Monday, 17 December 2018
Closed for new orders from 19 December 2018 - 14 January 2019

FAQs / Order

I’ve placed my order now what happens?

Once you have processed and paid for your order via Eway [credit cards], PayPal or Afterpay, you will receive an order receipt via email.

Within 24 business hours, you will receive an email from orders@missbolddesign.com.au. You will find attached to that email a JPEG image of your board mock-up. This is your final chance to double check all details including names, dates and design placement. Depending on the number of orders in our queue there may be only a short amount of time between your approval and the engraving, this means it’s extremely important that you double check all details. Once it’s engraved we cannot make further changes, and if there is a mistake, you will need to pay for a new board to be engraved.

When you email your mock up approval, your order moves to the engraving queue. Your board will be engraved and shipped within 24 business hours.

Your order will then be prepared and wrapped for shipping. Within a few hours of your parcel being picked up by our couriers, you will receive a tracking email. If you choose to pick up from Alexander Heights, you will receive an email including the pickup details.

Can you fast track my order?

Even though we don’t offer a set fast track upgrade, we do aim to have every order created and delivered super-fast. Many of our orders are shipped the same day of approval [pending the number of orders already in the engraving queue] If you require your order before a certain date, please contact us via email at hello@missbolddesign.com.au or our contact page and we will do our best to accommodate your time frame.

What do you use my email address for?

Your email will be used contact you about your order, we will not add your email address to our newsletter list unless you opt-in via the sign-up box located at the bottom of the homepage on our website. We do not share your email address with any third parties. Please see our privacy policy.

Why do you need my mobile phone number?

To ensure we can create your order ASAP, we may send a text message to let you know when we have emailed your mock-up email. If we cannot get in touch with you via email with questions regarding your order, we may also try to contact you via phone call or text message. We do not share your phone number with any third parties. Please see our privacy policy here.

Can you send me a receipt for my order?

You will automatically receive an email with your receipt after you place an order. If you do not receive this email within 12 hours of placing your order, please contact us via email at hello@missbolddesign.com.au or our contact page, and we will resend it.

I haven’t received any emails.

Please contact us via email at hello@missbolddesign.com.au or our contact page and we will check our current orders. We will then resend any order emails to the email address on your order or a new email address at your request.

I’ve changed my mind about the details for my order.

We are happy to make changes to names and dates on your design mockup, prior to final mock-up approval. Please contact us ASAP via email at hello@missbolddesign.com.au or our contact page for any updates that are required.

Please note though if the actual board design choice is changed after the mock-up is created, there will be a charge to you for a second design fee $5 to pay our designers to set up the new mock-up.

I got the name, date, postal address etc. wrong on my order.

No problem, please contact us via email at hello@missbolddesign.com.au or our contact page will what needs to be updated and we will correct this on the design or postage label.

Please note we are only able to accept these changes prior to the final mock-up approval.

Do you work on the weekend or public holidays?

No, our whole MBD team takes time to re-energise on the weekend and public holidays. This ensures we are full of energy to create your orders and reply to your emails during the business week.

If you contact us over the weekend or on a public holiday, we will reply once we return to the workshop on the next business day. Please note we are in Western Australia and our public holidays can vary from the Eastern States.

How is my parcel wrapped?

Small rectangle, large rectangle and circle chopping boards – shrink wrapped, bubble wrapped [for freight protection] drawstring calico bag with a care card tucked inside and then placed inside a grey or Aus Post postal satchel.

Coasters – clear self-seal satchel, bubble wrapped [for freight production] and then placed inside a grey or Aus Post postal satchel.

Mini boards – shrink wrapped with a care card included, bubble wrapped [for freight protection] and then placed inside a grey or Aus Post satchel.

We also include a new customer coupon and any other marketing materials we deem appropriate.

 

How can I get a coupon before ordering?

The easiest way to get a 10% off coupon before ordering is by signing up to our email newsletter; you will automatically be emailed a 10% coupon. This coupon is valid for one transaction per customer.

I forgot to use my coupon can you refund me the difference?

Sure can, please contact us via email at hello@missbolddesign.com.au or our contact page within 24 hours of your purchase and we will refund the difference back to you via the payment method you used during your Miss Bold Design transaction either Paypal, Eway [our credit card provider] or Afterpay.

I received a coupon with my last order and now I can’t find it, can you let me know what it was?

Sure can please contact us via email at hello@missbolddesign.com.au, our contact page, live chat or phone and we can look up your past order details.

Do you have a refund policy?

Miss Bold Design handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees

Please note, we do our best to display a wide representation of wood colour differences and engraving variations across our website and social media. As many of our items are constructed from natural sources [i.e. bamboo and beechwood] we cannot guarantee the same colour as shown in our photographs nor can we assist with providing a product in the exact colouring you prefer.

Refunds and Returns will NOT be issued if –
+ the customer changes their mind;
+ the customer does not like the product;
+ the customer has no use for the product;
+ The customer does NOT follow our product care instructions as sent with each product or located in the product’s FAQ i.e. Incorrect washing of chopping board, wooden chopping boards are not able to be washed through in the dishwasher.

Upon receiving your order, if it is incorrect, please contact us within 48 hours with photos and the invoice number.

If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of MissBoldDesign.com.au.

I’ve changed my mind and I want a refund.

We can only process ‘changed my mind’ full refunds before the order has been sent to our designers to have the mock-up created. A partial refund is available after the mock-up is completed although this must be before the final design is approved and before engraving is begun. With a partial refund, we will deduct a $5 service charge to cover our mockup designers service.

No further ‘changed my mind’ refunds are available once the order has been approved, engraved and/or posted/shipped. Please see here for our full refund policy.

My order is for my business or school, what is your ABN?

Our ABN [Australian Business Number] is 75394606474.

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