What the next step after I place an order for a personalised gift?
Want to know exactly what will happen when you place an order?
Here’s a quick rundown on the steps in our production timeline for our personalised gift lines.
1. You place an order before 6 pm WST tonight;
2. We then email your order to the mock-up team to prep your personalised design mock-up;
3. We email your personalised mockup to you the next business day, Monday, between 7 am – 8 am WST;
4. You approve the design via email;
5. Your order is then added to the production list to create;
6. Our current production time frame is two business days;
7. Once created your parcel will be prepped for shipping.
Need your order in a rush? Contact us before ordering to check if it is possible.
When do you engrave?
We operate 8 am – 12 pm WST, Monday – Friday, orders approved after this time will be join the production list the following day.
If you require faster production, please contact us prior to placing your order to see if we are able to accommodate this request. Please note, this may incur extra fees as it is dependent on our current workload.
Can you fast track my production?
Even though we don’t offer a set fast track upgrade, we do aim to have every order created and delivered super-fast.
Our current production time is 2 business days; from when you approve your personalised mock-up. Please note our business hours are 8 am – 4 pm, WST Monday – Friday.
If you don’t approve your order within three days, we will assume that what was recorded on your order is correct and you are happy for your order to progress to production and be dispatched for delivery. Please note we do everything possible to get in touch before sending an order with no approval, i.e. multiple emails and text messages.
Please note we regularly update expected production times. Last updated 1 January 2020.
When do I need to have my order approved by to get my order engraved and sent this week?
Approvals need to emailed through before Friday, 10 am WST to be sent in that week, otherwise, they will be moved to Monday’s production line.
Orders approved after 10 am WST, Friday, Saturday and Sunday and will not join the production line until Monday or the next business day.