Monday – Thursday, 9 am – 2 pm, we do not engrave on Monday – Fridays that fall on public holidays.
Can you fast track my production?
Even though we don’t offer a set fast track upgrade, we do aim to have every order created and delivered super-fast. Many of our orders are shipped the same day of approval [pending number of outstanding orders] If you require your order before a certain date, please contact us via email at firstname.lastname@example.org or check out our contact page and we will do our best to accommodate your time frame.
How long is your production time?
Our current production time is within 48 business hours; however, this is dependent on when you approve your order. Please note our business hours are 9.30 – 1.30pm, WST Monday – Friday.
If you don’t approve your order within three days, we will assume that what was recorded on your order is correct and you are happy for your order to progress to production and be dispatched for delivery. Please note we do everything possible to get in touch before sending an order with no approval, i.e. multiple emails and text messages.
Please note we regularly update expected production times. Last updated 18 November 2018.
When do I need to have my order approved by to get my order engraved and sent this week?
Approvals need to emailed through before Thursday 12 pm WST to be sent in that week, otherwise, they will be moved to Monday’s production line. Orders placed Thursday after 11 am, Friday, Saturday and Sunday and will not join the production line until Monday [pending email approvals]
Why do you not engrave Friday?
We spend our Fridays catching up with our staff, workshopping new ideas and planning for the next week.
Please note if you order Thursday morning before 11 am, we will place a rush on your order and send your mock-up promptly to ensure there is little delay with your order.